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Duration:5 Days A$2960

(Ex-GST and Includes Exam)

Program Overview

ISO/IEC 20000-1 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establishes, implement, operate, monitor, review, maintains and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.

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What will you learn?

By the end of this course candidate will able to learn:-

  • Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory framework
  • Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ITSMS
  • Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization
  • Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ITSMS
  • Acquire the expertise to advise an organization in implementing IT Service Management System best practices

innovation

think twice

authenticity

keep-smile

Who Should Attend

  • Managers or consultants involved in IT Service Management
  • Expert advisors seeking to master the implementation of an IT Service Management System
  • Individuals responsible for maintaining conformance with ITSMS requirements
  • ITSMS team members