Duration:2 Days A$2385

(Ex-GST and Includes Exam)

Program Overview

ITIL® Intermediate Continual Service Improvement Certification Training is ideal for professionals who are looking to gain in-depth understanding on how individuals and enterprises can strategically review products and services produced by the following strategy, design, transition, and operation stages.

The course also includes what tools and techniques to be used in support of CSI initiatives and also how to evaluate risks and critical success factors.

The primary purpose of Continual Service Improvement (CSI) is to continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes. CSI looks for ways to improve process effectiveness, efficiency and cost effectiveness.

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What will you learn?

By the end of this course candidate will able to learn:-

  • Introduction to Continual Service Improvement
  • Continual Service Improvement principles
  • Continual Service Improvement process
  • Continual Service Improvement methods and techniques
  • Organisation for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementation considerations
  • Critical success factors and risks


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Who Should Attend

The ITIL Continual Service Improvement course is appropriate for:
The course is designed for but not limited to, CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of activities within the Operation stage of the Service Lifecycle.

Austech can also deliver and customize this training course for larger groups – saving your organization time, money and resources.