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Duration:2 Days A$1450

(Ex-GST and Includes Exam)

Program Overview

The ITIL® Foundation Certificate is the entry-level course for anyone needing to understand ITIL®.  The course provides a comprehensive understanding of the ITIL® framework and how it is used to enhance the quality of IT services in an ever more competitive market space..

The program is the first step the in the ITIL® certification path and is designed to ensure you pass the ITIL® exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts, and terminologies associated with ITIL® service lifecycle management, including ITIL® lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

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The ITIL® Foundation course is appropriate for:

By the end of this course candidate will able to learn:-

  • Any individual working in an IT environment who requires a basic understanding of the ITIL® framework.
  • Any individual who needs a greater understanding of how an organization can make use of ITIL® to enhance the quality of IT services and the managing thereof.
  • Anyone who may have an interest in the subject such as IT Managers, Service Desk staff, Operations staff, Developers.

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What will you learn?

By the end of this training, you will

  • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required for the ITIL® Foundation exam
  • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement.
  • Learn how to apply ITIL® tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience.
  • Understand how to apply lean principles and automate standard tasks to improve the efficiency of ITSM processes Save costs by centralizing activities and teams using well-defined fit-for-purpose and fit-for-use processes Align IT services with the needs of your organization.