Duration:3 Days A$3650

(Ex-GST and Includes Exam)

Program Overview

This advanced course is often called the capstone course; it is the final requirement for achieving the ITIL® Expert certification.

The course concentrates on the management of IT services right across the ITSM lifecycle and provides participants with the knowledge and capabilities required for implementing Service Management according to ITIL® and then managing and improving on an on-going basis.

A copy of the official Passing Your ITIL® Managing Across the Lifecycle Exam Publication is also included as part of the training package.

Successful candidates will be awarded 5 credits towards the ITIL® Expert certification.

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What will you learn?

By the end of this course candidate will able to learn:- Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to IT Service Management Business and Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Understanding Organisational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance


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Who Should Attend

The ITIL® Managing Across the Lifecycle®course is appropriate for:

Individuals who require a business and management level understanding of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is the final mandatory module.

Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite.

Typical attendees would include CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.