Duration:3 Days A$3450

(Ex-GST and Includes Exam)

Program Overview

The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply OSA practices in resolution and support of the service management lifecycle and specifically in the following key ITIL process, role and function areas:

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What will you learn?

By the end of this course candidate will able to learn:- Proven industry best practice provides knowledge on ITIL terminology, process structure, roles, functions and activities that will assist in improving user support practices and as a result, improving the stability of the IT infrastructure. The course provides participants with practical guidance on the design and implementation of integrated end-to-end processes and functions involved in preventing recurring faults within the IT infrastructure whilst effectively responding to customer issues and requests, with reference to the Service Lifecycle approach as described in ITIL.


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Who Should Attend

The ITIL OSA course is appropriate for:
The course is suitable for individuals who require an in-depth understanding of Operational Support and Analysis processes and how this may be used to enhance the quality of IT service provision within an organization.

Austech can also deliver and customize this training course for larger groups – saving your organization time, money and resources.