Duration:3 Days A$3450

(Ex-GST and Includes Exam)

Program Overview

The ITIL® Intermediate Qualification: Planning, Protection and Optimisation Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications.

The ITIL® Certificate in Planning, Protection and Optimisation is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the following key ITIL® process and role areas:

  • Capacity management
  • Availability management
  • IT service continuity management (ITSCM)
  • Information security management
  • Demand management

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What will you learn?

By the end of this course candidate will able to learn:- Proven industry best practice provides knowledge on ITIL® terminology, process structure, roles, functions, and activities that will assist in improving IT services by designing and maintaining to meet the business needs. We then identify how these processes interrelate with other processes in the ITIL® Service Lifecycle.


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Who Should Attend

The ITIL® PPO course is appropriate for:

This course is intended for individuals and IT professionals who require a deeper understanding of the ITIL® Planning, Protection, and Optimisation processes and how they may be used to enhance the overall quality of IT Service support and delivery. It is also suitable for operational staff who wish to enhance their role-based capabilities.

Austech can also deliver and customize this training course for larger groups – saving your organization time, money and resources.