Duration:2 Days A$2995

(Ex-GST and Includes Exam)

Program Overview

ITIL® Practitioner follows on from ITIL® Foundation to provide a practical guide to adopting and adapting ITIL® training for use in business. The training course lasts for 2 days and includes the Practitioner exam on the final day.

Our comprehensive course uses instructor-led training and practical exercises to familiarise you with the Continual Service Improvement (CSI) approach, the nine guiding principles, and the three key areas most important to a successful ITIL® implementation. Suitable for anyone holding the ITIL® Foundation certificate, ITIL® Practitioner allows candidates to take their ITIL® knowledge and transform it into practice.
This practical level of understanding makes ITIL® Practitioner particularly suitable for introducing ITIL® into the workplace.

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What will you learn?

By the end of this course candidate will able to learn:- Individuals who achieve certification at this level will have demonstrated the following skills and abilities:

  • Understand the ITSM concepts that are important drivers of Continual Service Improvement (CSI)
  • Able to apply the ITSM guidance principles in a real-world context
  • Able to apply the CSI approach to manage improvements in a given organisational context
  • Connect and align ITIL® with other frameworks, good practices, and methodologies, such as Lean, DevOps, Agile, and SIAM
  • Able to use metrics and measurements to enable continual improvement
  • Understand how to communicate effectively to enable CSI
  • Able to apply organisational change management to support continual improvement
  • The benefits of taking this course can be summarised in the following components:
  • Leverage your existing ITIL® expertise: Improve your ability to adopt and adapt the ITIL® Framework within your current role
  • Address business challenges: Better equipped ITSM teams to meet and overcome the complex business challenges you face in your professional life
  • Commit to making a difference: Show you are willing and capable to strive for continuous improvement


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Who Should Attend

The ITIL® Foundation course is appropriate for:

This course is of interest to all IT Service Management professionals. Whether working in customer service or involved in running projects, everyone should be able to identify, initiate, and successfully complete service improvement initiatives either small or large:

  • IT Management
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators

ITIL® Practitioner benefits:

Those who are currently ITIL® Foundation certified Existing ITIL® Intermediate users and ITIL® Experts Individuals who are dedicated to the continual professional development