Duration:3 Days A$3450

(Ex-GST and Includes Exam)

Program Overview

The ITIL® Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the service management lifecycle and specifically in the following key ITIL® process, role and function areas:

  • Change management
  • Service asset and configuration management
  • Service validation and testing
  • Release and deployment management
  • Request fulfillment
  • Change evaluation
  • Knowledge management

ITIL® Capability: Release, Control & Validation focuses on achieving control and stability and optimizing the quality of an IT service to ensure it can be used and supported effectively and efficiently.

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What will you learn?

By the end of this course candidate will able to learn:- Proven industry best practice provides knowledge on ITIL® terminology, process structure, roles, functions and activities that will assist in improving services by providing effective infrastructure management whilst responding to changes in a controlled and timely manner. The course provides participants with practical guidance on the design and implementation of integrated end-to-end processes and functions involved in achieving control and stability within an IT infrastructure, with reference to the Service Lifecycle approach as described in ITIL®.

innovation

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authenticity

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Who Should Attend

The course is appropriate for:

The course is suitable for individuals who require an in-depth understanding of Release, Control, and Validation processes and how this may be used to enhance the quality of IT service provision within an organization.

Austech can also deliver and customize this training course for larger groups – saving your organization time, money and resources.