Duration:2 Days A$2385

(Ex-GST and Includes Exam)

Program Overview

The Service Operation module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.

The module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.

The course covers management and control of activities and techniques that are documented in the ® Service Operation publication, but it does not provide the full detail of each supporting process.

Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.

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What will you learn?

By the end of this course candidate will able to learn:-

  • Introduction to Service Operation
  • Service Operations principles, purpose, and objective
  • Interaction of Service Operations and other phases of the Lifecycle
  • Managerial and supervisory aspects of the ITIL Service Operation processes
  • Operational activities of processes covered in other Lifecycle Phases
  • Organising for Service Operation: Functions, Groups, Teams, Department, and Divisions
  • Technology, measurement and implementation considerations surrounding ITIL Service Operation
  • Challenges, Critical Success Factors and Risks associated with ITIL Service Operation


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Who Should Attend

The ITIL Service Operation course is appropriate for:
The course is designed for but not limited to, CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of activities within the Operation stage of the Service Lifecycle.

Austech can also deliver and customize this training course for larger groups – saving your organization time, money and resources.