The Service Transition module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the process and practice elements and management techniques required to build, test and implement products and services. It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases.
The module will teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle. In addition to providing guidance on techniques for organizing and managing the transition, the certification also covers management of technical considerations and challenges and risks.
The course covers management and control of activities and techniques that are documented in the ITIL® Service Transition publication, but it does not provide the full detail of each supporting process.
The techniques taught in the module can help organizations and individuals better understand and manage changes to IT services in line with users’ expectations and business strategy. Service transition is vital for flexibly managing changes and delivering improvement to services provided by organizations or programmes of work.