Duration:3 Days A$2970

(Ex-GST and Includes Exam)

Program Overview

In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer reliable, flexible and scalable services. Service management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments. The Professional Cloud Service Manager (PCSM) course enables participants to design and deliver cloud services. The courseprovides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations, and how to adapt existing processes to deliver better services. The PCSM takes these factors and ITIL® best practices into account to bridge service management gaps in cloud adoption

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What will you learn?

By the end of this course candidate will able to learn:-

  • At the end of this course, participants will be able to Learn:
  • Cloud Computing Basics
  • Security, Governance, and Risks in IT
  • IT Governance
  • Cloud Computing Security
  • Security and Compliance: A Shared Responsibility
  • Physical and Operations Security Considerations
  • Risk Management: A Shared Perspective
  • Identity and Access Management
  • Data Protection
  • Data Security Lifecycle
  • Forensics in the Cloud
  • Legal and Regulatory Landscape


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Who Should Attend

  • IT Managers and CIOs
  • Service Managers (with or without an ITIL background)
  • Service Management Professionals
  • Cloud Strategy and Management Consultants
  • Service Architects, Technical PreSales Consultants
  • IT Professionals